2 Source: Temando
15%
30%
45%
60%
51% 50%
45%
41% 41% 40% 40% 39%
36% 35%
INCREASING
RATES
CUSTOMER
SERVICE
ACCURACY
OF SHIPPING
ADDRESSES
ACCURACY
OF DUTIES
& TAXES
TRACKING
VISIBILITY
FOR
CUSTOMERS
POOR
SERVICE
INTERNATIONAL
SERVICES
GOOD CX RECONCILIATION
OF CHARGES
INSURANCE
Retailers Divulge
Top 10 Carrier-Related Shipping Concerns.
Shipping is a critical component of supply chain logistics for e-commerce stores.
e-tailers find it increasingly important to optimize shipping as it significantly impacts
the customer experience, repeat purchasing, brand loyalty and profitability.
Shipping compliance—or non-compliance—can make or break your supply chain.
When shipping compliance is achieved, ongoing rules and requirements for rating,
labeling and manifest reporting are not an issue. Non-compliance is a major exposure
adding time, cost and risk.
