4
2 Customer Service
When shipping or tracking goes wrong, the retailer takes the hit. The best way
to turn an unhappy customer around is to respond quickly and satisfactorily.
Retailers expect shipping carriers to help resolve issues, as they are the
customer. A strong relationship with a true shipping software partner enables
you to focus on core manufacturing and distribution functions while they
concentrate on the shipping and returns expectations of your customers.
Customers reward and blame brands
for delivery successes and failures.
SAY IT REFLECTS
WELL ON THE BRAND/
RETAILER WHEN
SHIPPING GOES WELL
96
%
BLAME THE RETAILER
WHEN SHIPPING
DOESN'T GO WELL
94
%
BLAME THE DELIVERY
PROVIDER WHEN
SHIPPING DOESN'T
GO WELL
42
%
Source: PRWeb
