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Get an exclusive preview of the sessions, speakers, and conversations taking center stage at the 7th annual ProS Who Know virtual event
The #1 annual parcel shipping webinar series is back, and this year’s agenda is packed with bold conversations, industry debates, and real-world lessons shippers won’t hear anywhere else.
Set for September 1st – 2nd, ProS Who Know is returning for its 7th consecutive year. This virtual event will bring together the brightest minds across parcel shipping, logistics, fulfillment, carrier operations, and supply chain technology to discuss the industry’s hottest trends, biggest challenges, and most important decisions.
Over two days and five unique sessions, attendees can look forward to dynamic discussions led by top brands, trusted partners, and real-world customers as they share practical strategies, hard-hitting lessons, and candid perspectives on the topics that matter most to shipping professionals, including AI, carrier strategy, warehouse automation, technology architecture, visibility, and the future of parcel operations.
Whether you’re responsible for transportation, fulfillment, customer experience, IT, or supply chain strategy, ProS Who Know is designed for professionals who understand that shipping has become a competitive advantage, and who want to learn from the professionals who know how to maximize it. Don’t miss your chance to challenge conventional thinking, gain fresh perspectives from across the parcel ecosystem, and walk away with practical ideas you can put to work immediately.
Tuesday Sessions
[Expert Panel] AI in Parcel Shipping: Approved, Denied, or Proceed with Caution?
Tuesday, September 1st | 12PM CDT
Join this interactive expert panel to put AI powered shipping decisions on trial and learn where it truly belongs in parcel shipping:
- Discover which parcel shipping decisions are best suited for AI, and which still require deterministic logic.
- Understand the operational foundations that need to be in place before AI can deliver real value.
- Learn how leading organizations evaluate AI-powered solutions and avoid common investment mistakes.
- Gain a practical framework for determining when AI should lead, assist, or stay out of the process altogether.
Speakers:
- Justin Cramer, Co-Founder of ProShip, Inc.
- Additional speaker details coming soon!
[3PL Panel] 3PL Smackdown: Who Wins? You Decide.
Tuesday, September 1st | 2PM CDT
Join this one-of-a-kind panel to watch leading 3PLs go head-to-head as they tackle real-world shipping challenges and discover how to identify the right logistics partner for your business:
- See how world-class logistics operators think through complex shipping challenges in real time.
- Learn what separates a good 3PL partner from a great one across service, technology, scalability, and execution.
- Discover how different 3PLs approach the same shipping challenge and why there is rarely one right answer.
- Walk away with a stronger framework for evaluating any logistics partner, provider, or internal strategy.
Speakers:
- Taylor Pawelka, VP of Marketing and Alliances at ProShip, Inc.
- Michelle Keske, President of Diamond Fulfillment
- Additional speaker details coming soon!
Wednesday Sessions
[Carrier Panel] Where the #$%& Is My Package? Inside the Carrier Confessional: What Every Shipper Should Know
Wednesday, September 2nd | 10AM CDT
Join us as we put leading carriers in the hot seat for a candid discussion on the operational realities behind modern parcel delivery networks:
- Get an inside look at what really happens when shipments encounter delays, missed scans, or delivery exceptions.
- Learn which visibility tools, APIs, and tracking capabilities are helping carriers and shippers improve the customer experience.
- Explore where webhooks, RFID, and event-driven tracking are changing the future of parcel delivery.
- Hear directly from carrier experts about the misconceptions, challenges, and innovations shaping the future of parcel delivery.
Speakers:
- KJ Swaggert, Head of Enterprise Alliances at ProShip, Inc.
- Hank Emerson, VP of Business Development at Veho
- Additional speaker details coming soon!
[Customer Case Study] 3 Shippers Tell All: A Peak Season Survival Webinar
Wednesday, September 2nd | 12PM CDT
Hear from three experienced shippers as they share lessons learned from navigating their busiest and most challenging shipping seasons:
- Learn how different organizations forecast demand, secure carrier capacity, and prepare for major volume surges.
- Discover the contingency plans and operational strategies that helped these teams overcome unexpected disruptions.
- Take away actionable ideas to help stress-test your own peak season readiness before your next shipping rush.
Speakers:
- Heath Galbraith, Director of Strategic Accounts at ProShip, Inc.
- Additional speaker details coming soon!
[Tech Panel] API/Platform/Hybrid? The Carrier Tech Decision That Determines Whether Your $1M Automation Pays Off
Wednesday, September 2nd | 2PM CDT
Attend this technology-focused session to uncover the hidden shipping infrastructure decisions that can make or break warehouse automation ROI:
- Learn how shipping software deployment models directly impact throughput, uptime, and automation performance.
- Gain a practical understanding of API, on-premise, and hybrid architectures so you can confidently evaluate your own environment.
- See what happens when a critical shipping API fails and how those disruptions affect downstream operations.
- Walk away with a framework for finding the hidden kill switch in your own operation before it finds you.
Speakers:
- Clint Boaz, Senior Sales Engineer at ProShip, Inc.
- Additional speaker details coming soon!
Reserve Your Spot for ProS Who Know 2026
If you’re looking for practical strategies, honest industry perspectives, and conversations that go beyond the usual webinar talking points, ProS Who Know 2026 belongs on your calendar. Register today to attend live or receive on-demand access to all five sessions. We hope to see you there!
Check out the on-demand sessions from the 2025 ProS Who Know Virtual Event.
