Is your software working for you or are you also struggling with these pain points?
First, it was toilet paper, then hand sanitizer, and even swimming pools. The shortages of medical materials, manufacturing and consumer goods triggered by the pandemic quickly became a major issue interrupting the global supply chain and challenging resilience for brands’ supply chains all over the world.
While some of these changes have been relatively short-term, others could affect the logistics industry for years to come. The majority of the changes from the pandemic are not likely to stem from permanent shifts or changes from the general public. What will trigger a change is the fact that brands are now much more cognizant of the risks in their supply chain. What has long been taken for granted has been shown to be much more unstable and delicate than previously thought.
Reasons why companies have switched shipping software providers.
Brands that have thrived during the pandemic and the “new normal” have recognized that a flexible and agile approach is key in a successful supply chain. The most important piece of that puzzle? Automated and advanced shipping software. Those who were struggling or just barely surviving have recognized and researched the pain points in their supply chain and switched to an experienced and flexible shipping solution.
Here are the top reasons they’ve switched:
ProShip shipping experts have explained previously that speed in shipping software is two-fold: shipping speed and processing speed. [Read On: Why You Need a Processing Speed That’s Fast and Furious for Parcel Shipping] Executing a positive customer experience (CX) has proven to be tied to delivery speed as shoppers are increasingly making speed a top priority for placing online orders.
As slow deliveries and delays climb the list of top complaints by online shoppers, the ability to ship quickly will rely on the other type of speed: processing speed. A robust and advanced shipping software will communicate effectively and efficiently (without dependence on third-party technologies or carrier APIs to get packages out the door) and identify the fastest shipping route by rating carriers and services against each other in milliseconds.
Another factor that can affect the speed of shipment processing is compliance. If a shipment is delayed due to inaccuracies with the label, the overall CX will take a dive. The best compliant and compatible software solutions are managed by knowledge experts – throughout both the development stage and during on-going shipment processing. [Keep Reading: What Does It Take to Stay Carrier Compliant in Parcel Shipping?]
As carrier rates, zones, fees and surcharges are updated through the year, a trusted partner will ensure that these remain accurate and current. In addition, regular system checks will confirm that a carrier compliant shipping label is produced and tracking numbers are given when available. Efficient and effective supply chains only function at the highest level with the right tool to provide flexibility and control over carrier compliance – an elite multi-carrier shipping software.
Most shippers are looking to get the most out of their shipping software – and that means advanced capabilities and features. Every business has unique strategies for their parcel shipping initiatives because of the rapidly changing supply chain ecosystem. Managing all of these business rules, whether simple or complex, should be made easier by a top-notch, speed-focused multi-carrier shipping software which can leverage the use of a database, custom scripts, and modules to enhance the functionality of the business rules. [Explore More: Everything You Need to Know About Complex Business Rules – In Five Minutes]
One example of using complex business rules is carrier service rate shopping. The right supply chain partner should have the advanced shipping logic to look at multiple factors, such as surcharges and capacity, and make automated changes based on the most cost-effective and timely shipping methods. With options from basic or time in transit, all the way to advanced date shopping, brands have options with multi-carrier shipping software to meet growing customer shipping expectations.
With flexibility and agility as supply chain requirements in the “new normal”, your shipping software partner should hold uphold these values to show commitment to both the partnership and your mutual success. These types of elite providers recognize that this level of service and support can’t be outsourced to a third-party and should be handled in-house. Your support team should consist of a dedicated contact person and 24/7 support, with the knowledge and expertise in both IT and logistics to tackle problems at any level. [More on what to look for in a Service & Support partner]
Businesses looking to stay competitive have had to pivot and adapt to ensure that their customers receive their products in a timely manner while managing the rising shipping costs coming off a pandemic year. Now that you know why top shippers have switched, you can see that the expert team and unmatched industry experience at ProShip sets the bar high for a trusted global provider of automated multi-carrier shipping software. Customers who choose ProShip, choose the number one in speed, compliance, reliability and experience. To learn about other forward-thinking businesses that have made the switch, reach out to our team today!
You might also like…