ProShip shipping experts explore how to make returns a strategic part of your client experience at Converge 2021

It’s a known fact that increased returns go hand-in-hand with increased online sales. After the e-commerce explosion of 2020, most retailers are looking to enhance their strategy for returns. ProShip shipping experts have put together a knowledge session for those shippers looking to gain the competitive advantage with returns.

How to Make Returns a Strategic Part of Your Client Experience

Many retailers see returns as a drag on their bottom line and a drain on their resources. With a few smart strategies, the right returns experience can significantly increase customer life-time value. With this session, attendees will gain an inside look at the different types of returns and how shippers can prepare their operations team for each of these returns.

Speakers will compare reverse logistics and returns to understand the big picture of what this means for not only your internal supply chain, but your overall Customer Experience (CX). Looking at global e-commerce, shipping experts at ProShip will share tips for international returns and the complexities that accompany these shipments. Join ProShip at this session to understand the key differentiators shippers can implement to build a better returns experience.

Session Speakers

With over 20 years of experience in the supply chain industry, Justin Cramer has the knowledge and IT background to speak on a number of logistics-related topics. As the Co-Founder of ProShip Multi-Carrier Shipping Software, Justin has deployed, designed or consulted on over 300 customer solutions across 4 continents. During his tenure, he has designed shipping solutions executing more than 1.1 million labels a day.

Since starting on the professional services team in 2010, Jeff Lukaszewski has supported today’s top retail customers by designing and deploying over 100 shipping software solutions. As the current Director of Research & Development at ProShip, he has spearheaded the creation and progression of nearly 60 small parcel and LTL carrier modules. With ties to the logistics industry dating back to 2004, Jeff has an established knowledge base of expertise to share with attendees.

Join Us at Converge 2021

Converge is now less than a month away and ProShip can’t wait to see you at our first-ever user conference in Orlando, Florida. The meeting event will take place over 4 content-filled days on September 19th through the 22nd. include a variety of ProShip-led speaking sessions and opportunities for connecting with partners over 4 days.

With top accommodations and a sophisticated event space, attendees can soak up the content from over 200 individual sessions. Be prepared to hear insight from relevant supply chain topics led by ProShip shipping experts as well as other FOG Software companies and their customers. Opportunities to network with other top logistics professionals at dinner and dedicated receptions will be available to all. With an impressive portfolio of supply chain and logistics companies, this FOG Software Group event will benefit all who attend.

To take a closer look at the sessions, view the full Converge agenda. We’re prepared to highlight other ProShip-led sessions in the days leading up to the event, so keep following along! Learn more abou the Converge event here: Our team is ready to set you up for success at Converge – watch our informational video or reach out to get started!