[Episode 14] The New Realities of Retail, Delivery Promises and Fulfillment
In this month's episode of ProShip ParcelCast, host John Wells, ProShip Head of Strategic Partnerships, is joined by Bill Schroeder, President of ProShip, and Amy Tennent, Senior Director of Product Management at Manhattan Associates to discuss fulfillment optimization and honoring customer delivery promises.
Amy, John and Bill begin the conversation by touching on the new realities for omnichannel retailers and the technical agility it requires to respond to the digital expectations customers have today. They then dive into inventory availability, planning and optimization and the challenges retailers face with regards to using alternative fulfillment options, such as ship-from-store and BOPIS (and the labor needed).