[Episode 24] Time to Say Goodbye: Why Companies Are Breaking Up with Their Shipping Software Vendors
Breaking up is hard to do but sometimes necessary. In this month’s ParcelCast episode, ProShip experts dive into a discussion of what industry factors, vendor characteristics, and more can push a retailer, manufacturer, or third-party logistics (3PL) provider or other enterprise shipper to look for a new parcel shipping solution.
For her debut, Taylor Pawelka, Director of Marketing at ProShip, hosts this episode. She is joined by Justin Cramer, Co-Founder at ProShip, and Dave Salter, Business Development Representative. These three shipping professionals zero in the fears or dislikes that brands are sharing about their shipping software applications.
Listeners will hear about shipping solutions who may have lost their parcel focus or have products that are no longer support or being sunsetted. These are real issues that shippers are dealing with that can have a huge effect on important success metrics like support and product improvement. Justin and Dave discuss development models and how these tie to crucial bottom-line factors like compliance, automation, and shipping costs. They also talk about the importance of flexibility and extensibility and how to determine your needs in these areas. Finally, all three share some transparency about the level of difficulty in technical support and why vendors are facing such scrutiny (and seeing such diverse level of success) in the supply chain technology industry.
Be sure to tune into the next ProShip ParcelCast episode to learn about other supply chain and logistics technology topics!