ProShip now holds two FedEx Solution Provider of the Year titles and remains Diamond status for the fifth year in a row.
Another year of hard work and dedication has paid off for ProShip, because not only have we kept our Diamond tier status for the fifth year it has been offered, but we have also been named 2018 FedEx Provider of the Year (for the second time).
We value our partnership with FedEx. Our two Provider of the Year titles (2011 & 2018) prove ProShip’s dedication in developing and maintaining a successful Diamond Tier product and providing outstanding attention to carrier compliance.
Selection of the award is based on a variety of criteria including customer compliance, year over year growth in volume, revenues and customer installations, percentage of customer renewals on the newest software versions and maintaining annual software certifications.
Why Being a Diamond Solution Provider and Provider of the Year is Significant
FedEx first introduced its Compatible Solution program in 2014 to determine a company’s shipping and delivery capabilities. Being a Diamond partner allows us access to a number of FedEx field reps. ProShip has FedEx employees available to consult directly with customers and help them compare and contrast solutions. Additionally, our customers aren’t bound to U.S. support hours, so we can support all customers 24/7/365.
Working with FedEx operating companies around the world, ProShip’s unique abilities allow us to handle localized labels and user experience – that is, we can localize errors, set-up screens and print labels beyond the Latin character set. For instance, having Greek error messages or adding Chinese characters to labels.
Additionally, our development and strategy teams meet several times a year with FedEx, providing insight to each other on upcoming software versions, release plans and new features. This offers an unparalleled cohesiveness in offerings to our end users that other providers simply cannot match. ProShip remains one of the first providers to recertify annually on each of the FedEx solutions our portfolio presents, so ProShip customers will always have access to the newest offerings from FedEx.
Last year FedEx’s Compatible program expanded into Europe, and ProShip was one of only a handful of companies to also earn Diamond status on that continent.
ProShip has been working with FedEx solutions for over 18 years, and we’re very excited to continue to grow with them.