Learn how to achieve successful omnichannel fulfillment with parcel strategies and advanced technology.
Throughout the past few years, we’ve watched e-commerce numbers rapidly increase. In fact, online retail sales are projected to hit $6.51 trillion in 2023, with e-commerce websites encompassing 22.3% of total retail sales. Consequently, this level of sales volume growth has made it challenging for many retailers to keep up with fulfillment processes due to the large numbers of orders from several different purchasing channels, like mobile, online, etc.
The fact is, as e-commerce numbers have skyrocketed, so have customer experience (CX) expectations. Customers want flexibility and options in navigating the various channels in their purchase journey – from deliveries, pick-ups, returns and everything in between. The reality is that purchasing decisions are made because of a positive CX. If this factor isn’t present for consumers, the likelihood of them becoming a return customer takes a steep drop.
With no decline of customer satisfaction expectations in sight, businesses are realizing that there is only one viable path to meet customer demands and remain competitive. The answer? Utilize an omnichannel fulfillment strategy.
Now is the time for brands to incorporate an omnichannel fulfillment strategy. There is no better way than employing an advanced multi-carrier shipping software with cost-reducing and time-saving key features. Our new eBook, The Parcel Pro’s Guide to Omnichannel Fulfillment, is packed with everything you need to know to help your business create seamless retail experiences with omnichannel fulfillment strategies and provide an outstanding CX.
About this omnichannel fulfillment eBook
The eBook will help you…
- Understand the top 3 benefits of utilizing omnichannel fulfillment
- Identify the pain points of omnichannel fulfillment
- Uncover the secret to omnichannel success (Hint: implementing this shipping technology will help your company win!)
Want to learn more? Discover more omnichannel fulfillment resources!